Speaking up and being contradictory can be scary, but it's important
You don't have to be a jerk about it; point out the issue and propose a solution
Everyone should speak up regardless of their role or seniority
Different age groups, genders, and experiences bring unique perspectives
Hearing from all types is important, especially when dealing with a younger consumer base.
Transcript:
Speaker 2
I think a lot of people might be afraid of speaking up or being contradictory because well, I don't want to cause a scene or it might upset my boss. But I think you just got to kind of throw caution to the wind and just go for it. And you can do this in a collegial way. You don't have to be a jerk about it. Like you said, point out the issue and then propose a solution. Right.
Speaker 1
You know, I think the younger people are less apt to speaking up because usually they're in lower roles and they might think that only the more senior people need to speak up. That's 100% not true. I have different age groups, different genders on my team, different experiences. And I want to hear from all types because even the younger consumer or the younger person on our team has a completely different experience than someone that's 20 years older with kids and a family and versus the single. You know, when we deal with my line of business where I manage the alcohol business at Gopuff, our core consumers a lot younger than the average. So it's important to hear from anyone, no matter their level, no matter their age. And you just got to do it. It's just, yeah, even if you're shy, it's important. If you truly want to get noticed and move up the ladder, you can't be a silent person, just sitting in meetings, have paying attention and not adding value. Okay. (Time 0:14:53)
The Power of the Telephone for Complex Problems and Faster Communication
Key takeaways:
Use bullet points for emails, but switch to phone if there are more than three points
Don't be afraid to use the telephone if something is urgent or too complex for email or Slack
Using the phone can save time and be more effective than writing a long email
Transcript:
Speaker 2
Yeah, the bullet points, I do that with emails and I keep the bullet points. If it's like more than three, it's probably, I need to get on the phone and discuss this because it's, it's all the problem a lot faster just getting on the phone, just hashing it out instead of having the person respond to like 10 different bullet points. And you're a big proponent of the telephone too. If you need something right away or the problem is too complex for Slack or email, don't be afraid of the telephone. And that might be hard for younger workers who aren't, you know, it's not something they do a lot, but the phone can be really powerful.
Speaker 1
Yeah, you sort of just said it a minute ago, like, why would you need to waste time writing, you know, a long email, it'll take you an hour to write it versus just picking up the phone and talking for five minutes, you just saved yourself a bunch of time. And in Slack, and we use it internally, but we could quickly zoom or huddle with with internal people, external people, you know, a little tougher, you got a text or a call. But yeah, definitely I've noticed that over the years, the people that, at least from my suppliers that call me are on the older side because that's like what they're used to doing and the younger suppliers, they're more for email. So phone is not lost, it's important, it's important to build relationships and you just got to do it.
Speaker 2
We're going to take a quick break for you, words, more sponsors. (Time 0:19:42)
